Privacy Policy

1. About This Policy

Orange Electrical is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We collect personal information that you provide directly to us, including:

• Name, phone number, and email address when you submit a quote request or contact form
• Your suburb or address for service planning purposes
• Description of work required
• Website usage data (pages visited, time on site) through analytics tools

3. How We Use Your Information

We use your personal information to:

• Respond to your quote requests and enquiries
• Schedule and carry out service work
• Issue certificates of compliance and invoices
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage & Security

Your information is stored securely in our database. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. We retain your information only as long as necessary for the purposes described in this policy.

5. Access & Correction

You may request access to the personal information we hold about you, or request that we correct inaccurate information, by contacting us through our contact page. We will respond within 30 days.

6. Contact

For privacy-related enquiries, please contact Orange Electrical through our contact page. We are based in Orange, NSW, Australia.